A quick note on how our customer service operates
We are a small team who have a hand in every step of processing your orders. No call centres or warehouses, just a small team, a family who love what they do.
We try to get back to everyone within 1-2 working days, this can be longer during the busiest times of the year, but please know we will get back to you as soon as we can.
We are proud of the personal touch we can provide by operating this way, so please don't be afraid to ask us anything. Please also feel free to report any problems and we will do our best to help!
Contact us
Please select your enquiry type and store. Or you can email us directly.
For all physical store purchases, information and jobs enquiries: cs@essentialjewellery.com
For all website enquiries: sales@essentialjewellery.com
Need to submit a return, exchange request or report a missing or faulty item purchased online?
Our return portal is the quickest way to resolve these problems.
You can visit our retun portal by clicking here.
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