Returns, Exchanges & Replacements

 

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept returns of unworn or faulty jewellery when returned within 30 days of delivery. Please note: We are unable to accept returns of body jewellery and pierced items such as earrings, studs and hoops unless they are faulty for hygiene reasons. 

Ring Exchanges
If you have ordered a ring and wish to exchange it for a different size, please check that the size is in stock on our website. We cannot guarantee that ring sizes will be available at the time the exchange is processed. If you require your item sooner or want to guarantee the size you request, we would recommend making a separate order. All exchanges are sent back to you via Royal Mail.

Please do not include gift boxes when sending back exchanges. Gift boxes returned with exchange requests will not be sent back with the exchange.

Returning Body jewellery and pierced items:
We are unable to accept returns of body jewellery and pierced items such as earrings, studs and hoops unless they are faulty for hygiene reasons.

 

Returning orders by post or instore

To return/ exchange your order to us via the post: 

Our returns address is:

Essential
PO Box 636
Winchester
SO23 3LT

Please note the reason(s) for the return and whether you wish to exchange the item(s) or receive a refund. If you wish to exchange, please note down what you would like to exchange it for. If the item you request costs more than the original item you purchased, we can send you a request for payment of the difference. If the product is less, we will refund you the difference. 

Please check that the product that you wish to receive back is in stock, if the product is out of stock or goes out of stock between you sending the exchange back, we will refund you instead. 

Please allow 10 working days for returns and exchanges to be processed.
To return/ exchange your order to us via our stores: 

Please go into our store with your packaging slip and items that you wish to return. If receiving a refund, please make sure to provide the same card that made the purchase. 

We do not offer free returns unless your item is faulty or an incorrect product was sent to you. If your item is faulty, please do contact us and we will arrange to send out a prepaid envelope for you to return/ exchange your item.

If you were sent an incorrect product, please let us know as soon as possible and we will arrange for the correct product to be sent out to you.

We cannot refund the delivery cost for faulty returns or incorrect products, so please do make sure to contact us first so that we can send out a prepaid envelope.

Whilst it is not necessary, we recommend sending returns via recorded delivery. 

We do not offer free returns. If your item is faulty, please do contact us and we will arrange to send out a prepaid envelope for you to return/ exchange your item.

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